Define Your Line - Card Pack

Define your line as a team when dealing with difficult customers situations involving verbal abuse and inappropriate comments.

 The pack contains everything you need to run a fun, interactive training session.

 Using our simple colour code system you and your team will get aligned as to where your line is, and what you will do when a customer gets close to it or crosses it completely.

 Use the cards for refresher training, new team members or every day in the workplace as a safety & wellbeing prompt.

 Each pack contains 64 large full colour cards that include a leader guide, difficult customer situations, and colour code sets  for 15 people with examples of  how to respond to difficult customers.