The QRisk Training Insights

 

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Training

Keynote

Training Paul Walsh Training Paul Walsh

Good Space - Get Good with Customers

Dealing with difficult customers is unfortunately part & parcel of any customer facing role. What if you could replace the feeling of dread with one of confidence and being in control? Great news this is a skillset you can learn!

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Training Paul Walsh Training Paul Walsh

Define your Line

Define Your Line - Align your team, understand what’s is acceptable behaviour and what is not. Then, importantly understand the right response. Get your people squared away in this space.

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Training Paul Walsh Training Paul Walsh

Claw it Back

Claw it back - The only conflict resolution and de escalation training your staff will need. And it puts your safety and security as the priority.

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Training Paul Walsh Training Paul Walsh

Name it to tame it

If you can name it - then you can tame it and that’s where our de escalation training has it’s unique advantage. Conflict resolution skills

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Training Paul Walsh Training Paul Walsh

Violence a NZ issue

Two violent knife attacks in two supermarkets in NZ. Whilst the most recent was motivated by ideology and the first by pure criminal badness, the result for innocent members of the public is the same

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Training, Keynote Paul Walsh Training, Keynote Paul Walsh

Resilience Keynote

If you’re wanting a no fluff, direct and to the point keynote presentation, that has people laughing, thinking and challenges them on building personal and team resilience then carrying on reading

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Training Paul Walsh Training Paul Walsh

The Link - Aggressive Customers to Robbery

What is more likely however, and is playing out in those same businesses is the frequency of an aggressive customer, opportunistic in their thieving and they get caught in a moment of anger, fuelled by meth and they become violent before taking off

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Training Paul Walsh Training Paul Walsh

Control the Chaos

Control the chaos and enable good decision making by your team in critical moments by using QRisk’s gameified card game. Little and often leader led conversations are a great way to put your staff in the moment.

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Training Paul Walsh Training Paul Walsh

Leaders Worth Following

Crisis leadership requires considered and bold decision making. The leader doesn’t need to have the answer to all the issues, but they do need to be able to lean on expertise, consider options and make decisions.

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Training Paul Walsh Training Paul Walsh

Girl on a Auckland Train

A trip on an Auckland train changed a young women’s life forever. It was a trip that had been taken hundreds of time without incident. Yet, on this day, circumstances changed.

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Training Paul Walsh Training Paul Walsh

Covid increasing aggression

Covid is fuelling and increase in aggressive customers and its not hard to understand why. Employers and staff need to be aware of the trend and ensure they have good strategies in place to safeguard staff

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Training dan taylor Training dan taylor

Aggressive Customer Training

Have you got staff safety and security concerns due to the rising number of aggressive customer incidents in your working environment? Are you looking for an engaging Customer Aggressive Awareness course to help give your staff the skills to de-escalate these volatile situations, and maintain staff safety and security.

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